love the quality,

The delivery was fast but 2 box were smashed pretty heavily. So the boxes inside could not be used. Sophia responded really quickly but they did not send us new boxes or suggested any kind of compensation. No help there! Then we ran into a problem with a sublimation on the mugs, terrible seams - all diffrerent and really rough. The mug themselves are rough and uneven, so the pressure could not be consistent and firm. Because of that you can't get an even print. The quality of the mugs are very inconsistent. Only half of our order can be used for a sublimation purposes. Sophia asked us everything about temperature, time and what kind of devices we used. We sent images and videos and what parts of the mugs have problems but the only thing that they suggested is to increase time or temperature, which would lead to overheating and even lower quality. She did not respond why some cups are good with the same t and time. The mugs are deffective. Terrible experience, very disappointed.